UNIPER - Independent Consultants in Telecommunications & IT Provide professional resources ready to share the work load when special skills or extra capacity are required. Assignments can take different forms: Interim Management Succession Management Project Management Business Analysis Gather and consider demands and expectations on the service from customers/users. Design a service description with all customer/user perception of the product, e.g. possible impact and requirements on charging/billing, customer service, accounting, interfaces to other processes/systems. Estimate load scenarios with number of customers/users, data process lead times etc. Clarify requirements with requirement owners, stake holders and developers/suppliers. At an early stage involve operations in preparation of a new service. Present business case to management for decision on priority and implementation. Documentation Audit